Using the Surgery

 
Appointments  
Appointments can be made by telephone on 01856 831206 or online. For online appointments please use EMIS access. Patients can usually be seen the same day. Please note that your appointment lasts 15 minutes and if you have more than one problem or feel you may require more time please ask for a longer appointment.
 
Dispensing 
The practice dispenses medications which the doctor prescribes. If the required prescription is not in stock we can usually obtain it within 3 days.
 
Repeat Prescriptions
For repeat medications please leave a message on the repeat medication phone line at 01856 831300. You can telephone any time, day or night, (this is an answerphone) and tell us your name and address, and the names of the drugs that you require.You can also use the repeat prescription online system (firstly register with EMIS access at the surgery and then click on link: repeat prescriptions). Please note that we require 2 days notice to dispense a repeat prescription.
 
Home Visits
You can arrange a home visit from the doctor if you are too ill to attend the surgery. Please arrange this in the morning, therefore giving the doctor time to visit. Where possible, it is best to examine patients at the surgery where we have increased facilities for investigation and treatment.
 
Confidentiality
All members of the practice are bound by strict rules governing confidentiality.
 
New Patients
When you register you will be offered an appointment initially with the practice nurse and then the doctor to assess your general current state of health and to discuss any specific needs for medical care. We attach a great deal of importance to this first appointment as it provides for a baseline medical assessment and also ensures we are up to date with your medical conditions before we receive your full medical records from your previous doctor.
 
Foreign Travel
At least 9 weeks prior to travel please make an appointment to discuss the necessary medical requirements. You may need several follow up consultations for Travel Vaccinations.
 
Suggestions/Complaints 
We try to provide the best possible service. If there are things that you particularly like or dislike, please contact our practice manager Lorna Whyte with your comments at This email address is being protected from spambots. You need JavaScript enabled to view it.